Privacy policy

Last updated: October 12, 2026

那智勝浦 楓 operates this store and website, including all related information, content, features, tools, products and services, to offer you a curated shopping experience (the "Services"). We use Shopify to operate our online store and provide the Services. This Privacy policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase or another transaction, or otherwise communicate with us. If our Terms of Service conflict with this Privacy policy, this Privacy policy takes precedence regarding the collection, processing and disclosure of personal information.

Please read this Privacy policy carefully. By using and accessing the Services, you acknowledge that you have read this policy and understand the collection, use and disclosure of your information described here.

Personal information we collect or process

"Personal information" means information that identifies, or can reasonably be linked to, you or another individual. It does not include information collected anonymously or information that has been anonymised so it can no longer identify you. Depending on how you use the Services, where you live and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details: your name, address, billing address, shipping address, phone number and email address.
  • Financial information: credit card, debit card and financial account numbers, payment information, financial account information, transaction details, payment method, payment confirmations and other payment details.
  • Account information: your username, password, security questions, preferences and settings.
  • Transaction information: products you view, add to your cart or wishlist, purchase, return, exchange or cancel, and your past transaction history.
  • Communications with us: information you include when communicating with us, for example when contacting customer support.
  • Device information: information about your device, browser and network connection, your IP address and other unique identifiers.
  • Usage information: information about your interaction with the Services, including how and when you access or navigate them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you: when you create an account, visit or use the Services, communicate with us or otherwise provide your personal information.
  • Automatically through the Services: from your device when you use our products or services or visit our website, and through cookies and similar technologies.
  • From our service providers: when we engage them to use certain technologies or to collect or process your personal information on our behalf.
  • From our partners and other third parties.

How we use your personal information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

  • Providing, customising and improving the Services. We use personal information to provide the Services, including to fulfil our contract with you, process payments, fulfil orders, remember your preferences and products of interest, send account-related notices, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and offer a personalised shopping experience, such as recommending products related to your purchases. This may include using your personal information to better customise and improve the Services.
  • Marketing and advertising. We use personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements within the Services or on other websites based on products or services you have purchased or added to your cart and other interactions with the Services.
  • Security and fraud prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect, investigate and respond to potentially fraudulent, unauthorised, illegal, dangerous or malicious activity, protect public safety and secure the Services. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password or other access details.
  • Communicating with you. We use personal information to provide customer support, respond promptly, deliver effective services and maintain our business relationship with you.
  • Legal reasons. We use personal information to comply with applicable law and respond to valid legal processes, including requests from law enforcement or government agencies; to participate in or investigate civil discovery, potential or actual litigation and other legal disputes; and to investigate and enforce potential violations of our terms and policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this policy, including:

  • To Shopify and vendors or other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • To business and marketing partners that provide marketing services and deliver advertising to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity across different merchants and websites. These partners use your information under their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your activity across different merchants and websites.
  • When you direct, request or consent to the disclosure of particular information to a third party, for example when shipping products or using social media widgets or login integrations.
  • To our affiliates or other members of our corporate group.
  • In connection with a business transaction, such as a merger or bankruptcy; to comply with applicable legal obligations, including subpoenas, search warrants and similar requests; to enforce applicable terms and policies; or to protect and defend the Services, our rights and the rights of users and others.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit is transmitted to and shared with Shopify and third parties that may be located outside your country of residence for these purposes. To protect, develop and improve our business, we also use certain enhanced Shopify features that incorporate data and information from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected through those interactions. In these cases, Shopify is responsible for processing your personal information and responding to requests to exercise your rights concerning its use for those purposes. To learn more about how Shopify uses personal information and the rights you may have, see the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights concerning your personal information through the Shopify Privacy Portal.

Third-party websites and links

The Services may link to websites or other online platforms operated by third parties. If you follow a link to a site we do not control or are not affiliated with, please review its privacy, security and other terms. We do not warrant, and are not responsible for, those sites' privacy or security or the accuracy, completeness or reliability of information on them. Information you provide in public or semi-public places, such as third-party social networking platforms, may be visible to other users of the Services or those platforms without limits on its use by us or the third party. Including a link does not imply endorsement of the platform's content, owners or operators, except as expressly stated in the Services.

Children's data

The Services are not intended for children, and we do not knowingly collect personal information from children below the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided personal information to us, please use the contact details below to request its deletion. As of the effective date of this policy, we have no actual knowledge that we "share" or "sell", as those terms are defined under applicable law, personal information belonging to individuals under 16.

Security and retention

No security measure is perfect or impenetrable, and we cannot guarantee "perfect security". Information you send us may also be insecure while in transit. We recommend that you avoid using insecure channels to communicate confidential or sensitive information.

How long we retain personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce applicable agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights below concerning your personal information. These rights are not absolute, may apply only in certain circumstances and may be declined where the law permits.

  • Right to access / know. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of the personal information we hold about you.
  • Right to correction. You may have the right to request correction of the personal information we hold about you.
  • Right to data portability. You may have the right to receive a copy of your personal information and, in certain circumstances and subject to exceptions, request its transfer to a third party.
  • Managing communication preferences. We may send promotional emails, which you can stop at any time using the unsubscribe option in the emails. If you unsubscribe, we may still send non-promotional messages, such as important notices about your account or orders.

You can exercise these rights where indicated in the Services or by contacting us using the details below. For more about how Shopify uses your personal information and your rights, including rights concerning data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. Where permitted or required by applicable law, we may need to verify your identity before processing a request. You may appoint an authorised agent to act on your behalf in accordance with applicable law. Before accepting an agent's request, we will require proof of your authorisation and may also ask you to verify your identity directly with us. We will respond within the time limits required by applicable law.

Complaints

If you have a complaint about our handling of personal information, please contact us below. Depending on where you live, you may have the right to appeal our decision using these contact details or complain to your local data protection authority.

International transfers

We may transfer, store or process your personal information outside your country of residence.

When we transfer personal information outside the EEA or the United Kingdom, we rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, where applicable, unless the destination country is recognised as providing an adequate level of protection.

Changes to this Privacy policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about how we handle personal information or this Privacy policy, or wish to exercise your rights, please contact us using the details below.

Email: mail@kaede-nachi.com
Phone: +81 735-40-0012
Postal address: 1085 Yukawa, Nachikatsuura, Wakayama 649-5336, Japan